Hello Hong Bao Alpha

Legal

Privacy Policy

Effective date: November 17, 2025
Last updated: November 17, 2025

1. Who we are

This Privacy Policy explains how Hello Hong Bao LLC ("Hello Hong Bao", "we", "us") collects, uses, and shares information about you when you use:

  • Our website at https://hellohongbao.com
  • Any other websites, subdomains, or services that link to this Privacy Policy
  • Our customer support channels, emails, and forms

Contact details

We focus on users in the United States and Canada, but our services can be accessed globally. If you have questions or requests regarding this Policy or your personal information, contact us at support@hellohongbao.com .

2. Information we collect

The information we collect depends on how you use the service.

2.1 Information you provide to us

We collect information you choose to give us, for example:

Account details

  • Name
  • Email address
  • Password or login credentials (if applicable)
  • Profile details like business name, location, and languages served

Vendor listing data

  • Business name and contact information
  • Description of services, pricing ranges, and specialties
  • Photos, logos, and other media you upload
  • Service areas and availability details
  • Links to your website and social media

Wedding website, guest list, and RSVP data (present or future features)

  • Names and contact details of guests you add (for example, email address, mailing address, phone number)
  • Grouping or relationship info (for example, "family", "bridal party", "work friends")
  • RSVP information (attendance, meal selections, plus-ones, accessibility needs, notes)
  • Content you add to wedding websites or event pages (stories, photos, schedule, venue info, FAQs, travel recommendations, and similar content)

Invitation and communication data

  • Content of paper or digital invitations you create using the service
  • Message content you ask us to send on your behalf (for example, invitation emails, reminders, or updates to guests)
  • Contact details and send logs needed to deliver those messages

Communications with us

  • Messages you send to us (support requests, feedback)
  • Responses to surveys or forms

Payment related information

  • If you purchase paid features or subscriptions, payment details are processed by our payment processor (for example, Stripe) under their own privacy policy.
  • We do not store full payment card numbers on our own servers.
  • We receive limited billing information such as transaction IDs, card type, last four digits, and billing address for recordkeeping, fraud prevention, and tax purposes.

2.2 Information we collect automatically

When you use our services, we automatically collect some information, for example:

Usage and device data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring URL
  • Pages viewed, links clicked, and other activity
  • Timestamps and duration of visits

Cookies and similar technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how the service is used
  • Improve performance and security
  • Measure traffic sources and the effectiveness of our marketing and outreach

You can control cookies through your browser settings. If you disable certain cookies, some features may not work properly.

Analytics and measurement tools

We use third party analytics and measurement services, such as Google Analytics and Google Tag Manager (collectively, "Analytics Tools"), to help us understand how visitors find and use our services. These tools may collect information such as the pages you visit, your browser and device information, approximate location, and how you arrived on our site (for example, via a search engine or referral link). The information is typically reported to us in aggregated or pseudonymous form.

  • Analytics Tools may use cookies or similar technologies to recognize your browser or device over time.
  • We use the resulting reports to monitor usage, improve features, and plan future changes to the service.
  • If we run online advertising campaigns, we may use Analytics Tools to measure and improve the performance of those campaigns and to understand which marketing efforts lead to visits or signups.
  • For more information about how Google collects and uses data, you can visit Google’s "How Google uses information from sites or apps that use our services" .
  • You can opt out of Google Analytics by installing the browser add-on available at https://tools.google.com/dlpage/gaoptout .

2.3 Information from third parties

We may receive information about you from third parties, for example:

Analytics providers

  • Aggregated or pseudonymous reports about how visitors find and use our site, based on information they collect directly from your browser or device when you visit our services.

Payment processors

  • Confirmation that a payment was made and basic billing details

Social login providers (if enabled in the future)

  • Basic profile information like your name and email address when you choose to sign in with that provider

The information we receive depends on what those third parties provide and your settings with them.

2.4 Organizers and guests

Many of our features are designed for one person (the "organizer") to plan a wedding or event that involves other people (for example, invited guests).

  • If you are an organizer (or a vendor using tools that involve guests), you may provide us with personal information about other people, such as their names, contact details, and RSVP responses. You are responsible for having a lawful basis to provide that information to us and to send them communications (for example, their consent or another legal basis under your local law).
  • If you are a guest, your information (such as your name, contact details, RSVPs, and preferences) is usually provided by the organizer or collected when you respond to an invitation or visit a wedding website. We process that information to provide services to the organizer and to you, for example recording responses and displaying event details.

In all cases, we handle personal information described in this Policy in line with applicable law and our agreements with organizers and vendors.

3. How we use your information

We use your information for the following purposes:

  1. To provide and maintain the service
    • Creating and managing accounts
    • Allowing vendors to create and manage directory listings
    • Allowing organizers to create and manage wedding websites and event pages
    • Managing guest lists and RSVP responses
    • Generating, sending, and tracking digital invitations and guest communications
    • Supporting tools for paper invitations (for example, managing address lists or tracking responses)
    • Displaying listings and event information to users
    • Processing payments and subscriptions for paid features
    • Providing customer support
  2. To improve and develop the service
    • Monitoring usage and performance
    • Fixing bugs and troubleshooting issues
    • Analyzing how people use features to improve them
    • Developing new features and services related to vendor discovery, invitations, guest management, and wedding planning
    • Analyzing traffic sources and the performance of our marketing and outreach
  3. To communicate with you
    • Responding to your questions and support requests
    • Sending service related messages such as account notices, security alerts, and changes to terms or policies
    • Sending optional product updates or marketing messages where permitted by law and your preferences
  4. For security and fraud prevention
    • Detecting, preventing, and responding to fraud, abuse, and technical issues
    • Protecting the rights, property, and safety of us, our users, and the public
  5. To comply with law
    • Responding to legal requests and obligations
    • Maintaining business, tax, and accounting records as required by law

Where required by law, we rely on different legal bases to process your information, such as performance of a contract, legitimate interests, legal obligation, or your consent.

4. How we share information

We do not sell your personal information in the ordinary sense of the word.

We may share information with:

Service providers and vendors

  • Hosting providers
  • Analytics services
  • Payment processors
  • Email delivery services
  • Customer support tools
  • Other technical and professional service providers

These providers are permitted to use your information only to provide services to us and must protect it.

Other users, when you choose

  • Vendor listing information and any content you choose to make public will be visible to visitors who access the directory.
  • If you include contact information such as email, phone number, or links, those are visible to users who view your listing.
  • Information you choose to display on wedding websites or event pages will be visible to visitors who can access those pages, subject to any privacy settings you use.

Business transfers

  • If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to applicable law.

Legal and safety

  • We may disclose your information when we believe in good faith that it is necessary to:
    • Comply with legal obligations or valid legal requests
    • Protect the rights, property, or safety of us, our users, or the public
    • Detect and respond to fraud, security, or technical issues

If you are in a jurisdiction where "sale" or "sharing" of personal information has a specific legal meaning, you can contact us to ask whether we engage in that activity and how to exercise any relevant rights.

5. International transfers

We are based in the United States. Your information may be stored and processed in the United States and other countries where we or our service providers operate.

If you are located outside these countries, your information may be transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction. We take steps that are reasonably designed to protect your information in line with this Privacy Policy and applicable law.

6. How long we keep your information

We keep personal information for as long as it is reasonably necessary for the purposes described in this Policy, including:

  • For as long as you have an account
  • For as long as your vendor listing or wedding website is active
  • For as long as we provide services to you
  • For as long as we need to keep records for legal, tax, accounting, or reporting obligations
  • For as long as needed to resolve disputes and enforce our agreements

When we no longer need personal information, we will delete it or anonymize it.

7. Your rights and choices

Your rights depend on where you live, but in general you may have the right to:

  • Access a copy of the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal exceptions
  • Object to or restrict certain processing
  • Withdraw consent where we rely on consent
  • Opt out of receiving marketing communications

To exercise any of these rights, contact us at support@hellohongbao.com . We may need to verify your identity before fulfilling your request.

If you live in a jurisdiction with specific privacy rights, you may have additional rights under local law. You can contact us for more information about how to exercise those rights.

You can also:

  • Adjust your email preferences by using unsubscribe links in our emails or by contacting us
  • Control cookies through your browser settings or any cookie preferences tool we provide

8. Children’s privacy

Our services are intended for adults involved in planning or providing wedding related services.

  • The service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
  • By creating an account or otherwise using the service as a registered user, you represent that you are at least 18 years old.

In some cases, organizers may add information about guests who are under 18 (for example, including children on a guest list). In those situations, we process that information only to provide services to the organizer and their guests, as described in this Policy.

If you believe that a child under 13 has provided information to us directly, contact us at support@hellohongbao.com and we will take appropriate steps to delete that information, as required by law.

9. Security

We use reasonable technical and organizational measures to protect personal information from loss, misuse, and unauthorized access or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Change the "Last updated" date at the top of this page, and
  • Provide additional notice where required by law, which may include email or in service notifications

This Privacy Policy does not create any contractual or other legal rights on behalf of any party.